Join the Team
Our day to day offerings and diverse programming would not be possible without our wonderful team of staff and volunteers.
If you are interested in joining us please keep an eye out for our posted vacancies below.
Front of House Weekend Supervisor
Hours: Saturday and Sunday, 10am – 5.30pm (Shared role on bi-weekly rota)
Pay: £13.10 per hour (London Living Wage)
Send a CV & Cover Letter to Megan King, Front of House Manager at supervisor@benjaminfranklinhouse.org
Application due date: Friday June 21, 2024 – 11:00pm
Interview dates: Saturday and Sunday, June 29th and 30th
Main Duties and Responsibilities
The weekend Front of House Assistant holds joint responsibility for the welfare of the building and the smooth running of its public offerings during the weekends, reporting to the Front of House Supervisor.
The successful candidate will:
- Be responsible for the House over the weekends; the Weekend Supervisor is often the only member of paid staff on-site during these times
- Manage and train weekend volunteers, in partnership with the Front of House Manager
- Manage front of house including the smooth running of the Historical Experience ensuring an excellent level of customer service for all visitors
- Manage the shop/box office, accurately record details on the booking system, and oversee basic financial procedures
- Lead guided tours of the building when required
- Sell merchandise, tickets, event tickets, and provide information about other offerings including venue hire, donations, and school visits
- Assist in the monitoring of the general email inbox, responding to general queries about tickets and events
- Be knowledgeable about the House and provide information to visitors; encouraging visitors to leave feedback
- Adhere to and enforce House health, safety and security practices
General Responsibilities
- Represent the House in a friendly and professional manner
- Assist Operations Manager, Education Manager and Front of House & Marketing Supervisor with tasks as needed
- Assist with events, room hire, and operational activities as required
- Some evening work may be required
Note: The role will be offered on a flexible rota and is shared by another Weekend House Supervisor already in post.
Volunteers
Our volunteer team is essential to the daily running of the House. By volunteering with us you can meet new people and learn what it’s like to work in a historic house. Our current volunteer vacancies are listed below:
Front-of-House Volunteer
As a front-of-house volunteer you are a vital aspect of our visitor welcome. You will provide a warm welcome to visitors, introduce our main offer the Historical Experience and follow-up with Q&A sessions, as well as process ticket bookings/sales.
Social Media Volunteer
As a social media volunteer you are a vital part of our community engagement.
You will create content for our Tiktok and Instagram accounts to help encourage visitors to Benjamin Franklin House and to promote our events!
Education Volunteer
Our education volunteers support our Education Manager with workshops for KS2 pupils on Tuesdays. This will involve engaging pupils with science demonstrations and interactive games.
UPDATE: May 2022: Applications wanted!
We are currently looking for more Education Volunteers to help support our School Visits and Family Days at Benjamin Franklin House. Please email education@benjaminfranklinhouse.org to apply or find out more about volunteering.
